Booking Conditions for Day Tours and Activities

Updated: 22nd July 2017

Your "Day Tours" Contract

Our Day Tours provide an online service that enables users to research, find, and book short travel experiences worldwide. On The Go Tours offers a variety of tours, tickets and services (“Day Tours”) made available by On The Go Tours 's third party suppliers through On The Go Tour's website (this “Website”). This Website is provided to assist customers in gathering travel excursion information and searching for and booking reservations for Day Tours, and for no other purposes.

The terms “we”, “us”, “our” and “On The Go Tours” refer to Go Travelling Ltd (t/a On The Go Tours), a company incorporated in the United Kingdom. The term “you” refers to the customer visiting the Website and booking Day Tours on this Website.

This Website and the Day Tours made available on this Website are offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not book a Day Tour. In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the persons named in the booking.

We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to the Agreement at the top of this page, and any revisions will take effect upon posting.

Day Tours and Booking Reservations

By booking a reservation for a Day Tour through the Website, you acknowledge that you accept the practices described in our Privacy Policy and this Agreement. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, book the Day Tour, and that all information you supply is true and accurate. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorised to act. Any false or fraudulent reservation is prohibited.

For the provision of Day Tours, On The Go Tours does not provide or own transportation services, accommodations, tours, excursions or other travel experiences. Although On The Go Tours displays information about travel experiences offered by third-party suppliers and facilitates reservations those suppliers, such actions do not in any way imply, suggest, or constitute On The Go Tours' sponsorship or approval of third-party suppliers, or any affiliation between On The Go Tours and third-party suppliers. Although this Website carries reviews of particular travel experiences based, On The Go Tours does not endorse or recommend the Day Tours or services of any third-party suppliers. You agree that On The Go Tours is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its Website.

If you book a reservation for a travel experience through the Website, you agree to review and be bound by the supplier's terms and conditions and any other rules or policies related to the supplier's travel experience. Your interactions with third-party suppliers are at your own risk. On The Go Tours will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.

Modifying or Amending Your Booking

All requests for modifications and amendments to your booking must be directed to the On The Go Tours Reservations Team who will process the request. Click here to submit a "Date Amendment" or "Cancellation" request on an existing booking. See the section “Payment & Cancellations” below for additional information with respect to cancelling a booking.

On the Go Tours does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than four (4) days ahead of your confirmed travel date.

It is not possible to change or modify a special event, theatre or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.

All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; On The Go Tours cannot guarantee the success of any date-change request.

If you request a date change within four (4) days or less of your confirmed travel date, On The Go Tours will attempt to honour your request; however changes made four days or less from your original travel date may be subject to an additional fee. For overnight tours presented and bookable in our Day Tours section on this Website, date changes made within seven (7) days of your confirmed travel date may also be subject to additional fees.

If you make a purchase using a On The Go Tours promotion code, or if you accept a discount or special-offer price during the On The Go Tours checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. On The Go Tours may decide, at its sole discretion, to honour your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However On The Go Tours reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.

Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Day Tours features and/or requirements. As a result, On The Go tours reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at this Website, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify your and/or your travel agent as appropriate, in order to amend or re-issue the booking where feasible.

For Day Tours noted as a “Worry-free Shore Excursion”, if you are not returned to the ship in time to board, we will arrange the necessary transport to the next port-of-call. This policy applies only to our contracted local suppliers and only when, through no fault or action of your own, you are not returned to the ship in time to board. The policy is void in instances where delay is caused by your own actions and/or you have deviated from the On The Go Tours activity or tour. You must supply On The Go Tours with correct arrival and departure ship information and ensure there is enough time (minimum 2 hours) between the tour end time and the ship departure time. You must contact On The Go Tours directly to request next port-of-call transportation arrangements as customers cannot book their own travel. On The Go Tours will select and book travel for you to the next port of call (not to exceed USD $1,000 or equivalent in your local currency per person). In addition, if your ship misses a port of call or is delayed beyond the commencement time of your Worry-free Shore Excursion, simply contact On The Go Tours within 14 days. Pending verification of the ship's actual itinerary, we will issue you a refund. On The Go Tours' 'Worry-Free Shore Excursion' guarantee does not apply to excursions with private tour guides booked through On The Go Tours' Private Guide program.

Pricing & Inclusions/Exclusions

Day Tour Prices listed on the Website are per person, unless otherwise specified. Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by On The Go Tours. Price quotations are subject to change without notice, until a booking has been confirmed. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically listed under “Inclusions” on the Day Tours pages of the Website.

Payments & Cancellations

When you book a reservation for a Day Tour through the Website, On The Go Tours collects your payment information and processes your payment as described below under “Payment Processing”. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Go Travelling Ltd on the credit or debit card statement.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised.

Cancelling a Day Tours booking with On The Go Tours can result in cancellation fees being applied by On The Go Tours, as outlined below. Additional fees may be levied by the individual supplier or tour operator (please refer to your "On The Go Tours Voucher" for specific details). When cancelling any booking you will be notified via email or telephone of the total cancellation fees. Event, Attraction, Theater, Show or Coupon Ticket are non-refundable in all circumstances. For other Day Tours:

• If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.

• If you cancel between 4 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.

• If you cancel within 3 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on this Website, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. Please note for bookings made in Brazil, the tax IOF (Tax Upon Financial Operations, 6.38%) is not included in the final booking value and will be charged to the credit or debit card used to make the purchase.

Your Day Tours Vouchers

Upon payment for your Day Tour, you will receive a link to your electronic Voucher. Paper copies of vouchers will not be posted. You will receive a personalised On The Go Tours voucher (“Voucher”) for each tour, event or service booked. You must provide the original, authentic On The Go Tours Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honoured or redeemed without presenting a valid On The Go Tours Voucher.

For security purposes, when redeeming your On The Go Tours Voucher you must present a valid Photo ID and sign the Voucher. This is for identification purposes and helps us to prevent fraud.

In some cases On The Go Tours also requires that you present the credit or debit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit or debit card used for booking.

Please note that your On The Go Tours Voucher(s) can be confiscated - and immediately cancelled without refund - if your signature and/or name do not match those shown on either your credit or debit card.

Passports, Visas & Insurance

When you book international reservations with third-party suppliers using this Website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. On The Go Tours accepts no liability for travellers who are refused entry onto a flight or into any country because of the traveller's failure to carry the travel documents required by any airline, authority, or country, including countries the traveller may just be passing through enroute to his or her destination.

As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.

We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Day Tours purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. On The Go Tours urges passengers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the Government of the country you are resident in prior to booking travel to international destinations.

By Listing Information relevant to travel to particular international destinations, On The Go Tours does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Our Liability

Please read this section carefully. This section limits On The Go Tours' liability to you for issues that may arise in connection with your use of this Website. if you do not understand the terms in this section or elsewhere in the Agreement, please consult a lawyer for clarification before accessing or using this website.

The information, content and Day Tours published on this Website may include inaccuracies or errors, including reservation availability and pricing errors. On The Go Tours does not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the Day Tours displayed on this Website (including, without limitation, the pricing, availability, photographs, features, inclusions and exclusions, general product descriptions, reviews and ratings, etc.). in addition, On The Go Tours expressly reserves the right to correct any availability and pricing errors on our Website and/or on pending reservations made under an incorrect price.

On The Go Tours make no representations about the suitability of the information, content and Day Tours contained on this Website for any purpose, and the inclusion or offering of any Day Tours on this Website does not constitute any endorsement or recommendation of such Day Tours by the On The Go Tours. All such information, content and Day Tours services are provided “as is” without warranty of any kind. On The Go Tours disclaims all warranties and conditions that this Website or any email sent from On The Go Tours, are free of viruses or other harmful components. On The Go Tours hereby disclaims all warranties and conditions with regard to this information, content and Day Tours, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement, to the extent permitted by law.

The third-party suppliers and private tour guides providing Day Tours on this Website are independent contractors and not agents or employees of On The Go Tours. On The Go Tours is not liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such suppliers or private tour guides or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from your booking of a Day Tour or your use of a product or service. On The Go Tours has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, Force Majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall On The Go Tours (or its officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, exemplary or consequential damages (including without limitation loss of data or information or costs to procure substitute goods or services) arising out of, or in any way connected with Day Tour bookings made by you through this Website even if On The Go Tours has been advised of the possibility of such damages.

If On The Go Tours is found liable for any loss or damage that arises out of or is in any way connected with your booking or use of Day Tours made available through our Website, then On The Go Tours liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to On The Go Tours for the transaction(s) on this Website giving rise to the claim, or (b) One-Hundred US Dollars (USD $100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Go Travelling Ltd t/a On The Go Tours.

Your Liability

You agree to defend and indemnify On The Go Tours and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

1. your breach of this Agreement or the documents referenced herein;
2. your violation of any law, rule, regulation or guideline;
3. your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;
4. your use of this Website;
5. your booking or use of any Day Tours obtained through this Website; or
6. your negligence or wilful misconduct.

Jurisdiction and Governing Law

This Website is operated by an entity incorporated in the United Kingdom and this Agreement is governed by the laws of England and Wales. You hereby consent to the exclusive jurisdiction and venue of courts in the United Kingdom, and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of this Website. You agree that all claims you may have against On The Go Tours. arising from or relating to this Website must be heard and resolved in a court of competent subject matter jurisdiction located the United Kingdom. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

Privacy Policy and Disclosures

On The Go Tours believes in protecting your privacy. Please click here to review our current Privacy Policy.

General Provisions

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in the Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and On The Go Tours with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and On The Go Tours with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

Company Details

“On the Go Tours” is the trading name of Go Travelling Limited a private limited company incorporated in England and Wales with Company Registration No. 03890079.

• Global Head Office registered address: Wey Court West, Union Road, Farnham, Surrey, GU9 7PT, United Kingdom
• Registered Office in Australia: 39 Hawker Crescent, Elizabeth East, South Australia, AUSTRALIA 5112
• Trading Address in Australia: On The Go Tours: 3/690 Brunswick Street, New Farm, QLD Australia 4005
• ACN NUMBER: 108 386 741 LICENCE NUMBER: 31714 01

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