Privacy Policy

On The Go tours understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call centre and any future digital services or channels as they evolve.

Your personal information

We may need to collect the following personal details from you and members of your party:

  • names, telephone numbers, e-mail addresses and contact/address details
  • credit/debit or other payment details
  • special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements
  • dietary restrictions (which may disclose your religious beliefs)
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect (such as about health or religion) may be considered ‘sensitive personal data’ under the Data Protection Act 1998. We collect it to cater to your needs or act in your interests, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

How will we collect this information?

We will only collect personal information from you by specifically asking for it:

  • When you purchase a product or service from or through us;
  • When you subscribe to our newsletter;
  • When you register an account with us;
  • When you speak to any of our team;
  • When you complete a survey or enter a competition;
  • When we use cookies (see our Cookies Policy below).

What will we do with your information?

  1. We will use your name, address and credit card details to complete your booking with us.
  2. We will also use your details to manage your booking, send you notifications and communicate with you generally.
  3. We must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies etc.). Such suppliers may be outside continental Europe if your holiday is to take place or involve suppliers outside these countries.
  4. The information may also be provided to third parties in relation to customer services, credit card processing, security or credit checking companies, other services, public authorities such as customs/immigration if required by them, or as required by law.
  5. We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
  6. We may also disclose information to organisations who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
  7. We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.
  8. We may pass your details to other parties who offer goods or services which we feel may be of interest to you. However we will not do this where you have indicated that you do not wish us to contact you in this way.

We would also like to store and use your personal details for future marketing purposes (for example, emailing you our newsletter). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.

We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

What can I do?

Except where expressly permitted by the Data Protection Act 1998, On The go will only deal with the personal details you give to on the go as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at usa-info@onthegotours.com. If we do contact you by e-mail about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time. On The Go will assume that you do not object to being communicated with unless you have previously opted out or contacted us. We have the appropriate security measures in place to protect your confidential information.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

You can also chose not to provide with us some of the information we request, however as a result we may not be able to complete your arrangements.

Opt-out policy

Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at marketing@onthegotours.com to unsubscribe.

Cookies Policy

Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website. By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

We use the following types of cookies on our website:

Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: Functionality Cookies
These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Category 4: Targeting or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

By using our website, you agree that we can place these types of cookies on your device.

Remarketing

On The Go Tours use a type of cookie which is a third party service offered by Google called Remarketing. Remarketing allows us to serve our advertisements to users who visited our website when they visit other websites that are part of Google's advertising network. This helps us connect with these potential customers while they browse other websites. You can learn more about Remarketing on Google's explanatory website: https://support.google.com/adwords/answer/2454000.

Remarketing is an anonymous service and does not identify you personally - it simply identifies the pages visited on our website by recognising the unique identifying number of the cookie on your computer. By using our website, you consent to the use of the Remarketing services as described below.

If you would like to opt-out of Remarketing, you have a number of options:

On The Go Tours also use another type of cookie which is also a third party service offered by Google called Analytics Demographics and Interest Reporting. Google Analytics Demographics and Interest Reporting allows us to collect data about age, gender and interest and how you use our website, so that we can optimise your website experience. By using our website, you consent to us using Google Analytics Demographics and Interest Reporting. You can learn more about Analytics Demographics and Interest Reporting on Google's explanatory website: https://support.google.com/analytics/answer/2799357.

To find out more information about cookies, please visit www.allaboutcookies.org.

Protecting your information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Updates and Changes

As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

Please note that as a UK based company we follow EU guidance on privacy and data management.

Last Updated: July 2017