“
Hi,
The tour was AMAZING! The sights we saw are fantastic and every day felt like a dream. (The tour was operated by Jenman Tours.)
Unfortunately I cannot say the same about our guide, Andy. While she is a really lovely lady, kind, positive and genially caring, we as a group found that some times she made certain times of the day difficult and unnecessarily stressful. I think she would be better suited to shorter tours, as her organisation skills are quite poor. She also didn't take the time to gather thoughts from the group in terms of our travelling arrangements and scheduled far more stops each day than any of us really wanted which resulted in long driving days that could have been reduced by some times a good 1-2 hours.
Our Driver, Khalani, however was her saving grace as he balance her out. His knowledge and skill throughout the whole trip was above and beyond my expectations. Even better was his calm approach and friendliness towards us and the day to day activities. I think without him, our trip would not have gone as smoothly as it did.
I also just wanted to quickly say that this tour was the first of two that I booked for the same trip. And I feel that your head office staff let your team down a little. Communication was quite poor, it was slow and lacked detail. We also had 3 changes to our itinerary that were not passed on to us. We waited over a month to find out if the tour was actually confirmed, waiting for the minimum 4 people to book, but when on the tour found out that at least 4 others had booked several months before we had so there should not have been any delay at all. Our Melbourne rep didn't come across as knowing much about the tours as there were key elements that weren't explained to us that should have been - like the ground operators being Jenman and not On The Go. I have more complaints regarding the office staff but they relate to my second tour so I will note them in my next review.
Overall it was a wonderful adventure, hopefully this feedback can help you make some improvements.”