100% Protected Holidays

ABTA

ABTA Bonded - W4479

The Association of British Travel Agents - ABTA - is the UK's Premier Trade Association for Tour Operators and Travel Agents. ABTA's 800 tour operators and 6,700 travel agency offices are responsible for the sale of some 80% of UK-sold holidays.

With On The Go Tours being a member of ABTA, you can be assured that we are committed to high standards of service and are a financially sound company.

For further information please visit the ABTA website at www.abta.com

FFI Insurance

On The Go Tours have full FFI (Financial Failure Insurance) with Zurich Insurance PLC under policy Go Travelling Limited (03890079).

ATOL

ATOL License - 6109

ATOL exists to protect the public from losing money or being stranded abroad because of the failure of air travel firms. It was first introduced in 1972 and it gives comprehensive consumer protection to 28 million people in the UK who buy flights or air holidays each year.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you have booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

What is ATOL and what does it do for me?

"ATOL" is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA). Most firms who sell air travel in the UK are required by law to hold a licence called an "ATOL".

ATOL protects you from losing money or being stranded abroad when a tour operator goes out of business. All licensed firms have to lodge bonds with the CAA so that if they go out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to finish their holidays and fly home.

ATOL protection is included in the price of a holiday booked with an ATOL holder, and there’s a Government-backed fund called the Air Travel Trust that steps in if any ATOL bond isn’t enough to look after everyone affected by a failure.

Our ATOL license number is 6109. You may visit the ATOL website for more information at www.atol.org.uk

AITO

AITO Member

On The Go Tours are proud to be members of AITO – the Association of Independent Tour Operators. Formed in 1976, AITO is an alliance of around 150 specialist travel companies, each dedicated to the provision of quality products, high standards of personal service and customer satisfaction.

In summary, the aims of AITO are:

• To ensure that consumers may book members’ holidays with every confidence
• To encourage higher standards and greater professionalism
• To encourage members, their clients and suppliers to address environmental issues and to promote the concept of responsible tourism

AITO QUALITY CHARTER

AITO member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

EXCLUSIVE MEMBERSHIP

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY

AITO members are required to protect money paid by customers to the member for any holiday sold under the AITO logo and to comply with UK Government Regulations in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a regular basis.

ACCURATE BROCHURES and WEB SITES

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

RESPONSIBLE TOURISM

All members acknowledge the importance of AITO's Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status.

CUSTOMER RELATIONS

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

For further information on AITO please visit their website www.aito.co.uk

OTG-CATO-updated-Mar19 (002)

CATO Member

Founded in 1999, The Council of Australian Tour Operators (CATO) is an association established with the aim of helping wholesale tour operators maintain the highest possible standard of travel and tour packages to both domestic and international destinations. As a member of CATO, On The Go Tours is proud to be part of their work, representing a hallmark of integrity and commitment within the industry.

For further information please visit their website: http://www.cato.travel/

ATAS logo

ATAS & AFTA accredited

ATAS (the AFTA Travel Accreditation Scheme) is administered by the Australian Federation of Travel Agents and vets tour operators against strict criteria to ensure they meet certain standards, are reliable, well trained and a professional business. Our licence number for ATAS is A13278.

With On The Go Tours being a member of ATAS and AFTA, you can be assured that we meet high standards of business discipline, training, and compliance with Australian Consumer Law and compliance with a strict code of conduct – ensuring piece of mind in knowing you’re in the safe hands of a trusted and reputable tour operator. For further information on the benefits of booking with an accredited operator please visit their website at www.afta.com.au/ and www.atas.com.au.

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