5. Booking and Paying for your Arrangements
A booking is secured with us when making full payment for your reservation, or when a non-refundable minimum deposit of GBP200 (or equivalent) is paid. Some exceptions may apply to deposits for bookings secured with our third-party operators. You will be notified when making your reservation of the exact non-refundable deposit amount and this will be reconfirmed on your invoice.
We reserve the right to impose surcharges due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.
Day Tours require full payment at the time of booking, unless booked alongside a multi-day tour, and are not eligible for refunds unless otherwise specified.
Full payment is required at time of booking for 2-for-1 deals or 50% discount promotions, thereafter the booking is non-refundable/non-changeable. Occasionally other deals may have the same conditions, and we will notify you at the time of booking if this is the case. A 2-for-1 deal applies when 2 travellers book the same tour on the same date and share a room. If one of the sharing travellers can no longer travel or is a no-show on arrival, the remaining passenger will be required to either share with another solo traveller of the same sex on the tour, if available, or pay the single supplement.
At the time of booking, we strongly recommend you obtain travel insurance to cover against unforeseen events.
We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have received payment and issued to you in writing a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
Do not book flights until you have received a personalised confirmation email from our reservations team which will be within 24 hours of receiving your online booking. We endeavour to display accurate availability on our website, though on rare occasions online bookings are made concurrently with others and our website can not reflect this information.
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure (unless otherwise specified prior to payment). If, after we have given notice of a missed balance payment, we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable.
For many of our tours sightseeing entrance fees, group tip kitty and local payments are obligatory, payable upon commencement of your tour. All prices listed are per person and details of these costs are noted in the Excluded Section of our tour itinerary/trip notes.
Monies paid to an agent acting on our behalf, for tours operated by us, are held by the agent on our behalf.
Online bookings: Auto-generated e-mails are sent immediately after payment is made to confirm payment has been received. Online bookings are not confirmed until a personalised e-mail detailing that a booking is confirmed is sent by a member our reservation team.
Sale or promotional prices:
- Are applicable to new bookings only, made during the promotional period and discounts will not be offered to confirmed bookings retrospectively.
- Cannot be used in conjunction with any other offer and/or discount.
- Exclude single supplements, pre or post accommodation and tour add-ons.
Free cancellation and amendments are available on selected tours when the booking is confirmed and paid at least seven days before the final balance of the reservation is due OR when a shorter promotion period is indicated by your reservations consultant at the time of booking. During this 7-day period, any monies paid to us remain fully refundable in the event of cancellation and standard amendment fees will be waived. Should you opt to change your tour, travel dates or destination, the pertinent costs of your new booking arrangements will be calculated and advised accordingly.
Best price guarantee - if you find the equivalent tour for less, we'll beat it.*
The tour you find with another provider should be like-for-like, for example being in the same region and of the same duration, including the same transport type, group size, hotel quality, number of meals provided, sights visited, and entrance fees and airport transfers where applicable. This offer applies to genuine written quotes from registered travel businesses and websites, and should reflect availability for the general public on the selected tour. Prices available due to membership of a group or corporate entity or subscription to a closed group are excluded. The currency quoted should directly match the traveller’s origin, and only quotes in major currencies will be accepted. The written cost must reflect the date it was advertised and the final price including all taxes, surcharges and booking / service fees. Your consultant will need to confirm that the price is genuine, available and able to be booked by the general public when you present it to us. If it is, we will revise the price of your tour accordingly.