“
Kaori was an amazing guide. She is very knowledgeable on her country & shared a lot with us. Any questions asked were answered with much detail. Any information given was given with notes and/or maps. We left a tip & thank you note as well as a small soft toy for Kaori in Kyoto and we just hope she got it.
The lady who took us from the airport to our hotel was also extremely helpful & we have a few hours to spare before we could book in so she took us around and showed us places of interest. Unfortunately I lost her information but would like to thank her for her help.
Public transport was an issue in Kyoto & this made some of the time unpleasant. Both my husband & myself have come back extremely ill. It may have been good to pass this info on and suggest masks etc.
Luggage was not addressed very well & some on the trip had oversized suitcases & struggled.
It was lovely to see the temples and shrines but that was pretty much all that was offered really (yes we saw this when booking the tour) but some variety would be nicer. The two highlights for us were the Shibuya Crossing and 1001 Kannon in Tokyo, Mount Fuji was awesome, except I cannot sleep on the floor & stayed awake the entire night, a few extra mattresses would have been nice. The meals in Kyoto & Kawaguchiko were really good too.
The stairs at stations were not mentioned anywhere. Kaori was good and found lifts and/or escalators where necessary but even a wheeelchair ramp would work (it was just so hectic there was not always time to find alternative routes).
Having said all this, the trip was amazing & we would recommend it to anyone. The tour group was not too big which was also nice. We are looking at booking other tours with your company if they are similar with regards to guides & value.”