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Product Team Leader

On The Go Tours is looking to hire an experienced, self-driven Product Team Leader to take on overall product management for a number of destinations, with the position based in our West London Office. The Product Team Leader would be responsible for creating new, and changing existing product, contracting, managing day to day operations with our DMCs, load management and writing copy for the web and staff leadership.

Responsible for a team of 3-4 Product Managers you will also manage the workload of the unit to ensure the projects are completed within our time frame against competing priorities. The successful candidate will need to have effective commercial management skills to make decisions on the financial viability of any suggested product addition or change. For any change you will be responsible for communicating these changes to all stakeholders including our reservations, marketing and financial teams, our local partners in destination and clients. As a member of the product team you will write and place content on the website and work closely with the Marketing Team to ensure product is effectively and correctly marketed. You will be the driving force in On The Go’s product expansion into new destinations and new markets – both mainstream and niche. As the team is small and multi-disciplined you will need to be a self-starter with broad experience and a get it done attitude.

YOUR TOP 5 RESPONSIBILITIES

  • Make commercially viable decisions on new and changes to existing product
  • Manage the workload of a small team so that deadlines are met
  • Solve issues (either client or the effect of a change in local conditions) occurring in destination with minimal upheaval, change and cost
  • Become expert with all the tours we operate including the route, sites visited and inclusions
  • Develop and manage your team

KEY PERFORMANCE DELIVERIES

CONTENT WRITING & WEB MANAGEMENT

  • Write/edit itineraries & destination information for use online and in print
  • Edit and update webpages, creating pages, writing content, uploading images and adding metadata
  • Proof reading web, brochure and advertising copy for factual correctness
  • Writing client letters regarding itinerary changes etc.
  • Adding dates, discounts and supplementary info to our web-based and back office systems

GROUND OPERATIONS/ DMC MANAGEMENT

  • Day to day communications with DMCs such as answering questions, providing advice on client related matters
  • Contracting new DMCs
  • Conducting annual price reviews, negotiating rates and requesting promotional discounts
  • Conduct guide training, policy and procedure training and annual reviews in destination
  • Overall support to the Head of Global Product on all levels of ground operations and DMC management
  • Ensure our ‘Service Standards for Ground Handlers’ guidelines are being adhered to across all destinations
  • Review passenger feedback (monthly), highlight consistent service concerns and implement strategies with the DMC to rectify

TEAM LEADER/ STAFF MANAGEMENT

Currently the product department consists of 2 F/T and 2 P/T employees based in the West Kensington office. The Global Head of Product works from Australia as do two other product support roles. The Product Team Leader would be the direct line manager for the London based employees.

  • Ensure the work unit keeps to the timeline as set out in the Annual Product GANT chart and assign resources (staffing) so that the timeline is kept
  • Prioritise the projects of the work unit, prioritising task with the most commercial value
  • Set and manage staff KPDs and KPIs

QUALIFICATIONS AND EXPERIENCE

  • Tertiary educated, ideally within the fields of travel, marketing, communications or other humanities
  • Demonstrated experience in a product management role relating to travel
  • Demonstrated experience with staff management
  • Strong numeracy and data analytical skills
  • Skills using In-Design and Photoshop software

OTHER SKILLS AND ATTRIBUTES

  • Excellent creative writing, editing and re-drafting skills as a considerable portion of the position (at times) will involve writing about travel destinations so it is vital that you are able to independently research and compose original, accurate and interesting destination information
  • Highly results driven, self-starter and entrepreneurial
  • Must be well travelled, passionate and have a sense of adventure
  • Ability to work as part of a small team with pressured deadlines

OTHER CONSIDERATIONS

  • Very social and young company with offices in London, Australia, Canada, New Zealand and South Africa, and growing
  • Be able to attend evening events as required
  • Be prepared to support the global MD and Sales at different times of the year
  • Embrace last minute demands and a fast paced environment
  • Be open to and good with change

All outcomes are measured with KPIs and rewarded with appropriate incentives.

Accountability and Measures

Growth in Product Sales B2B and B2C

  • Annual Turnover Figures by product and/or product portfolio
  • Sales during promotions
  • Minimization of errors

Profit

  • Sales of High Margin Products
  • Contract negotiation
  • Cost management

Reporting

  • Weekly Sales by product reporting

Collateral

  • Delivery of product and pricing to marketing according to brochure schedule

Contracting

  • Contract negotiation and pricing
  • Profit and/or margin
  • Guide training and development
  • Tactical specials negotiation

Nuts and Bolts

  • Based in West Kensington London (opposite district line tube)
  • Monday to Friday but some weekend work required around events and deadlines
  • Some travel will be required
  • Reporting to the Global Head of Product, based in Australia
  • Attractive remuneration package of retainer and incentives

To apply for this job, please email jobs@onthegotours.com. Closing date for applications is 7th July 2017. All applicants must have the right to live and work in the UK.

No recruitment consultants please. Please note that unsuccessful applicants will not be contacted, but we thank you in advance for taking the time to apply.

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Group and Tailor-made Reservations Consultant

Are you passionate about adventure travel and love creating holidays and adventure itineraries for both direct clients and trade partners? On the Go Tours specializes in cultural and adventure holidays to the world's most exciting and far-flung destinations. With a focus on group tours and tailor-made holidays led by local guides, we also offer city breaks and specialized festival and event travel to over 60 destinations. We are a family-run boutique group and adventure travel wholesale/retail company with offices in London, UK and Brisbane, Australia with representation in South Africa, Canada and New Zealand, and we are currently seeking an enthusiastic Reservations Consultant to join our team in London as a Sales Consultant.

Main responsibilities
As a Sales Consultant working in our Reservations Team you will be:

  • Answering customer enquiries by email and phone
  • Selling group tours and upselling bolt on packages, international flights and insurance
  • Putting together bespoke tailor-made itineraries based on customer requirements
  • Day-to-day admin including data entry, chasing options and sending customer service e-communications
  • Working to targets as set out by the Reservations Manager
  • Participating in training workshops and regular sales meetings

Who we're looking for

  • A passion for travel and experience of some of the destinations we cover
  • A minimum of 2 years' experience in a travel sales role
  • Excellent attention to detail and strong organizational skills
  • Strong customer service focus
  • Previous travel experience and reasonable knowledge of the destinations we cover
  • Proficient computer skills
  • The ability to work as a key member in a small, close-knit team
  • Flexibility to work weekends

What we're offering

  • A competitive salary with On Target Earnings [OTE] of £28,000 - £30,000
  • 4 weeks annual leave
  • 5 days of educational leave each year

To apply for this position, please send your resume with a covering letter including details of your travel experiences to our portfolio of destinations to jobs@onthegotours.com

Unsuccessful candidates will not be contacted.

Application closing deadline: 7th July 2017

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