Join our team ...

Working for On The Go Tours

On The Go Tours is a forward-thinking and dynamic international tour operator, with a global team based in locations around the world. Head quartered in London (UK) with offices in Brisbane (Australia) and Johannesburg (South Africa), we're also represented in New Zealand, Canada and USA. Working in one of travel's most exciting sectors, we're a happy team that love travelling. We're passionate about travel and passionate about helping open up the wonders of the world to our travellers, giving them truly memorable holidays.

Currently Recruiting for a ...

Product Manager - London (UK)

On The Go Tours are looking for a successful and driven Product Manager to join our small and very busy Product team. This is an exciting opportunity for a proven product Manager with solid negotiation and contracting experience to come in and manage our current destinations and develop exciting new travel products.

The role requires a candidate willing to go the extra miles to deliver market leading products and offers a real opportunity to make a difference in a medium sized business. The ideal candidate for this position can expect to be very hands on, working on their own initiative and have the autonomy to really develop their geographical product range. You will be proactive and results orientated, with the drive to successfully push product forward within a competitive international market place, delivering on commitments and meeting deadlines.

The Product Manager will manage specific destinations and the DMC relationships within the destination. They will be responsible for transferring destination information and delivering product training to the reservations, business development and marketing teams within the organization. You will also need to ensure projects are completed to the timeframe, against competing priorities. You will be part of the driving force in On the Go’s product expansion helping to chart the course of new destinations and new markets – both mainstream and niche. As the team is small and multi-disciplined you will need to be a self-starter with broad experience and a get it done attitude.

Your Top 5 Responsibilities

  • Manage DMC relationships and be their first POC for questions, itinerary intricacies/discrepancies, availability, load management, dates and pricing
  • Solve issues (either client or the effect of a change in local conditions) occurring in destination with minimal upheaval, change and cost
  • Become expert in the destinations you are responsible for allowing reservations and client questions to be answered quickly
  • Be able to write content, proof, resize images and create maps at speed and upload to the web
  • Make commercially viable decisions on new and changes to existing product

KEY PERFORMANCE DELIVERIES

Ground Operations/DMC Management

  • Day to day communications with DMCs such as answering questions, providing advice on client related matters
  • Contracting new DMCs
  • Conducting annual price reviews, negotiating rates and requesting promotional discounts
  • Conduct guide training, policy and procedure training and annual reviews in destination
  • Overall support to the Head of Global Product on all levels of ground operations and DMC management
  • Ensure our ‘Service Standards for Ground Handlers’ guidelines are being adhered to across all destinations
  • Review passenger feedback (monthly), highlight consistent service concerns and implement strategies with the DMC to rectify

Web Management

  • Write/edit itineraries & destination information for use online and in print
  • Edit and update web pages such as creating pages, writing content, uploading images, hotel descriptions and adding metadata
  • Proofreading web, brochure and advertising copy for factual correctness
  • Updating the intranet and web-based tailor-made system
  • Uploading of all printed material/design and on-line media to printers, other offices and stakeholders
  • Writing client letters regarding itineraries changes etc
  • Adding dates, discounts, supplementary info to our web based and back office systems

QUALIFICATIONS AND EXPERIENCE

  • Tertiary Educated, ideally within the fields of travel, marketing, communications or other humanities
  • Demonstrated experience in a product management role relating to travel
  • Strong numeracy and data analytical skills
  • Skills using In-Design and Photoshop software

OTHER SKILLS AND ATTRIBUTES

  • Ability to multi-task, effective and efficient time management skills
  • Highly results driven, self-starter, driven and entrepreneurial
  • Must be well travelled, passionate and have a sense of adventure
  • Ability to work as part of a small team with pressured deadlines
  • Excellent writing skills

Nuts and Bolts

  • Based in West Kensington London (opposite district line tube)
  • Mainly Monday to Friday but some weekend work required around events and deadlines
  • Some travel will be required
  • Reporting to the Product Team Leader, based in London
  • Attractive remuneration package of retainer and incentives

To apply for this job, please email jobs@onthegotours.com. Closing date for applications is 30th November 2018. All applicants must have the right to live and work in the UK.

Please note that unsuccessful applicants will not be contacted, but we thank you in advance for taking the time to apply.

Business Development Manager – Johannesburg (South Africa)

On The Go Tours are looking for a vibrant, motivated individual to join their sales team and grow agency business in South Africa (Johannesburg and Durban). Based in Johannesburg South Africa, you will spend the majority of your time working autonomously and report directly to the General Manager who is based in Johannesburg. You will be responsible for increasing sales through visiting travel agencies, training, hosting FAM trips, and more. This job is perfect for someone who is results-driven, self-motivated, loves to meet people, build relationships, and travel.

This is a full time position but due to the nature of the travel industry, you will need to have a flexible approach and be willing to work outside of regular hours as and when required.

Successful candidates will have:

  • Exceptional customer service
  • Travel experience to some of the On The Go Tours’ destinations
  • Passion and motivation for the industry
  • Intermediate computer skills
  • Ability to work autonomously
  • Experience in presenting and training
  • A confident and articulate manner with excellent verbal and written skills
  • Excellent self-organisation and time management skills
  • Their own car and possess a valid driver's licence

On The Go Tours offers an attractive salary plus sales bonuses and incentives. To apply for this exceptional travel sales opportunity, please email your resume and cover letter detailing your past industry and travel experience to alex.gonsalves@onthegotours.com.

Applications are open until 31st December 2018.

Please note that unsuccessful applicants may not be contacted, but we thank you in advance for taking the time to apply.

Currently Recruiting for a ...

Group and Tailor-made Reservations Consultant - UK

Are you passionate about adventure travel and love creating holidays and adventure itineraries for both direct clients and trade partners? On the Go Tours specializes in cultural and adventure holidays to the world's most exciting and far-flung destinations. With a focus on group tours and tailor-made holidays led by local guides, we also offer city breaks and specialized festival and event travel to over 60 destinations. We are a family-run boutique group and adventure travel wholesale/retail company with offices in London, UK and Brisbane, Australia with representation in South Africa, Canada and New Zealand, and we are currently seeking an enthusiastic Reservations Consultant to join our team in London.

Main responsibilities
As a Reservations Consultant working in our Reservations Team you will be:

  • Answering customer enquiries by email and phone
  • Selling group tours and upselling bolt on packages, international flights and insurance
  • Putting together bespoke tailor-made itineraries based on customer requirements
  • Day-to-day admin including data entry, chasing options and sending customer service e-communications
  • Working to targets as set out by the Reservations Manager
  • Participating in training workshops and regular sales meetings

Who we're looking for

  • A minimum of 2 years' experience with a tour operator or in a tailor-made sales role
  • A passion for travel and experience of some of the destinations we cover
  • Excellent attention to detail and strong organizational skills
  • Strong customer service focus
  • Previous travel experience and reasonable knowledge of the destinations we cover
  • Proficient computer skills
  • The ability to work as a key member in a small, close-knit team

What we're offering

  • A competitive salary with On Target Earnings [OTE] of £30,000 - £35,000
  • 4 weeks annual leave
  • 5 days of educational leave each year

Our reservations office is open 7 days - 8.30am to 10pm Monday to Thursday, 8.30am to 11pm on Friday, 10am to 5pm on Saturday, and 11am to 5pm on Sunday. Applicants will be required to work a variety of shifts, including evenings, weekends and off-site trade shows.

To apply for this position, please send your resume with a covering letter including details of your travel experiences to our portfolio of destinations to jobs@onthegotours.com

Please note that unsuccessful applicants will not be contacted, but we thank you in advance for taking the time to apply.

No recruitment agencies thank you.

Currently Recruiting for a ...

Content Writer - Part-time contract

Do you love all things travel? Consider yourself a great writer? Want to combine the two working for a fun and dynamic international tour company?

An excellent opportunity has arisen to join the On The Go Tours team on a temporary contract as a Content Writer, with an emphasis on selling our tours to customers through the written word and SEO best practices. This role is an excellent starting point for candidates looking to develop their writing skills. Under the guidance of the Marketing Manager, you'll be working on a variety of content-based tasks.

Main responsibilities

As a Content Writer working in the Marketing team you will be:
  • Writing tour itineraries to ensure they are inspiring, sell the product as best they can, and speak to our target audience
  • Writing secondary versions of tour itineraries for our XML partners
  • Editing previously written content to ensure it is up to standard
  • Creating original content for our website to include 'best places to visit' and 'best time to visit' pages
  • Optimising meta details for SEO best practice
  • Writing inspiring hotel descriptions for our website
  • Sourcing images and editing them in Photoshop

Who we're looking for

This role would ideally suit a recent graduate looking to gain experience in a content-based role in the travel industry. The ideal candidate would have:
  • Excellent communication skills with a comprehensive understanding of grammar & spelling
  • Good attention to detail with the patience to thoroughly proof all content created
  • Creative flair with the ability to write engaging copy that inspires people to travel
  • Some travel experience with a reasonable knowledge of the destinations we cover
  • An efficient working mindset and desire to produce high quality work
  • Proficiency using the Microsoft Office suite
  • Basic image editing experience using Adobe Photoshop is preferred but can be taught
  • An understanding of SEO and HTML code would be preferred but is not essential
  • Right to live and work in the UK

What we're offering

This is a temporary six-month contract on a full-time basis, working from our West London office, Monday to Friday from 9am to 5pm.

How to apply

To apply for this role please email hollie.youlden@onthegotours.com the following:
  • Your CV
  • A covering letter detailing why you would suit this role and what you can offer

We also ask all applicants to submit their rewrite of one of our tour itineraries - you are free to pick any 6-8 day tour on our website and edit the itinerary to be shorter while retaining all essential information and selling the tour to customers. This writing task will be used to assess your suitability for the role.

Applications received without the above will not be considered for the role and unsuccessful candidates will not be contacted.

Application deadline is Friday 30th November 2018.

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