COVID-19 Traveller Information

Updated: 04th June 2020

BOOKING CONDITIONS RELEVANCE: FORCE MAJEURE

Due to the impact of COVID-19 and continued travel restrictions across destinations globally, On The Go Tours has made the regrettable yet necessary decision to suspend all tours globally until 31 July 2020. The health and well-being of our travellers, guides and local teams remains our greatest priority and this is a vital measure to protect our travellers and our people at this time.

Holidays departing between 16 March and 30 June 2020
If you are confirmed on a holiday departing between 16 March and 30 June 2020, your holiday will not commence and you will be provided with a credit for future travel valued at 110% of all tour monies paid*. This travel credit will be automatically applied to your On The Go Tours’ customer account within the coming weeks and can be used for travel (except for booking individual day trips) to any of our destinations before 31 December 2021.

You can also opt to transfer this travel credit to a friend or family member looking to book a group tour or tailor-made holiday with us during this same period.

Holidays departing between 01 July and 31 July 2020
If you are confirmed on a holiday departing between 01 July and 31 July 2020, your holiday will not commence and you will be provided with a credit for future travel valued at 110% of all tour monies paid*. This travel credit will be automatically applied to your On The Go Tours’ customer account within the coming weeks and can be used for travel (except for booking individual day trips) to any of our destinations before 30 April 2022.

You can also opt to transfer this travel credit to a friend or family member looking to book a group tour or tailor-made holiday with us during this same period.

Holidays departing between 01 August and 24 September 2020
It is extremely difficult to predict the impact COVID-19 will be having on different areas of the world in the months ahead. Many of us are looking forward to the holidays we’ve so carefully planned and it is for this reason that we are only suspending holidays short term so we can restart our tours, likely with additional health and well-being measures, as quickly as possible when it is safe to do so.

If you are feeling uncertain about travelling anytime soon we are offering travellers booked on holidays departing between 01 August and 24 September 2020, the option to continue with their holiday as planned (if it becomes possible to do so) or the option to defer your holiday. If you choose to defer we’ll provide a credit for future travel valued at 110% of all tour monies paid*. This travel credit will be applied to your On The Go Tours’ customer account and can be used for travel (except for booking individual day trips) to any of our destinations before 30 April 2022.

You can also opt to transfer this travel credit to a friend or family member looking to book a group tour or tailor-made holiday with us during this same period.

If deferring suits you best, please email us on info@onthegotours.com before 29 June 2020 and we will rebook your holiday as requested.

* Less deductions for unrecoverable costs such as flight, cruise and train tickets, gorilla trekking permits and national park passes where services have been purchased in the client name and are non refundable.

Updates
Our next update relating to travel arrangements for those travelling from 01 August and beyond will be made on 29 June 2020.

FCO Travel Advice for Coronavirus

As a British-based company, we closely monitor and follow the advice as set out by the British Foreign Office (FCO). Please see our terms and conditions for more information on tour changes and cancellations.