COVID-19 Traveller Information

Updated: 25th October 2020

BOOKING CONDITIONS RELEVANCE: FORCE MAJEURE

Holidays departing between 1 December and 31 December 2020
On 4 July 2020 the Foreign & Commonwealth Office (FCO) advice on avoiding 'all but essential' travel was lifted on a number of countries assessed as no longer presenting unacceptable risk to those travelling. If you are booked on a holiday with us to any of the following destinations, our tours will be operating. Added health and safety measures have been implemented at a national level and travellers should familiarise themselves with these procedures in addition to any other entry requirements or re-entry requirements when returning home. We've also increased sanitation on all our tours and you can read about this and find the answers to many FAQs relating to traveling safe with us on our Keeping you safe on holiday page.

-     Cambodia           -     Norway
-     Finland                 -     Slovenia
-     Vietnam               -     South Korea
-     Italy                       -     Sri Lanka
-     Japan                   -     Thailand
-     Laos                     -     Greece


If you are not comfortable travelling at this point in time or the travel restrictions in your country of citizenship prevent you from doing so we are able to offer travellers booked on holidays departing between 1 December and 31 December 2020 to the above listed destinations, the option to defer your holiday and receive a travel credit for all monies paid to use at a later date. This travel credit will be applied to your On The Go Tours’ customer account and can be used for travel (except for booking individual day trips) to any of our destinations before 31 December 2022.

You can also opt to transfer this travel credit to a friend or family member looking to book a group tour or tailor-made holiday with us during this same period.

If you would like to proceed with your holiday as planned and will be travelling to one of the above listed destinations between 1 December and 31 December 2020, please contact us before 31 October 2020 so we can ensure all arrangements are in place for your arrival in destination. The best way to contact us is via email at info@onthegotours.com

IMPORTANT: If we do not hear from you before 31 October 2020, we will assume that you are deferring your holiday and proceed to issue a travel credit to your customer account.

Holidays departing between 1 December and 31 December 2020, with FCO restrictions on travel
If you are confirmed on a holiday departing between 1 December and 31 December 2020 and your holiday destination is NOT included in the above list, your holiday will not commence. Your tour has been suspended and you will be provided with a credit for future travel valued at 110% of all tour monies paid. This travel credit will be automatically applied to your On The Go Tours’ customer account within the coming weeks and can be used for travel (except for booking individual day trips) to any of our destinations before 31 December 2022.

Travel from 1 January to 31 January 2021.
If your holiday (to any destination) commences between 1 January and 31 January 2021 and you’ve already made the decision not to travel you can also opt to defer and receive a travel credit for 100% of the value of all tour monies paid to use at a later date^. This travel credit will be applied to your On The Go Tours’ customer account and can be used for travel (except for booking individual day trips) to any of our destinations before 31 December 2022.

You can also opt to transfer this travel credit to a friend or family member looking to book a group tour or tailor-made holiday with us during this same period. If deferring suits you best, please email us on info@onthegotours.com before 10 November 2020 and we will rebook your holiday as requested.

^If at a later date your holiday is suspended the travel credit available to you could increase to 110%. The difference will not be paid in retrospect

Updates
Our next update relating to travel arrangements for those travelling from 1 December and beyond will be made online 17 November 2020.


FCO Travel Advice for Coronavirus

As a British-based company, we closely monitor and follow the advice as set out by the British Foreign Office (FCO). Please see our terms and conditions for more information on tour changes and cancellations.